On-going education is an issue for most organizations. Often, new staff members are trained by shadowing other employees. This can lead to the transfer of ineffective processes, short-cuts and knowledge via a post-it note stuck to the side of a computer. Today’s environment requires knowledge of specific guidelines, rules and regulations, payer nuances as well as your ADT system. Additionally, knowing how to communicate with patients with proper scripting is critical.
HWS can provide several eLearning services to your organization. Our eLearning platform can also be integrated with any current LMS (Learning Management System) your organization may already be using. HWS eLearningDepartment service offerings include:
EMTALA, the importance and role of HIPAA, Point of Service Collections Scripting, Insurance Verification Basics and Payer Overview, Customer Service Scripting, and much more! All of our core concept training vignettes were created by revenue cycle experts and are updated regularly to reflect advancements in revenue cycle best practices and updates in legislation.