Often, front office staff operate within a silo, whereby singular job functions are performed. This approach leads to multiple phone calls and/or touches of a patient’s account. Every time an employee touches an account further cost to collect increases, chances of error increase, and patients can become frustrated or begin to tune out the message.
For this reason, combining job functions can be an effective way to increase staff performance and decrease patient encounters.
HWS can assist in rolling out a tight Pre-Access Financial Clearance Process.
Patient Account Self Pay Clearance