Due to the fast paced nature of EDs and the misunderstanding of EMTALA, many emergency departments represent the highest area of bad debt write-offs.
Often, conflicts between registration and clinical staff occur around the guidelines of EMTALA – which then leads many facilities to avoid any upfront collections, except for the occasional co-pay.
Creating a “mobile office” with ED carts, mini-scanners and receipt printers, HWS will turn around troubled Emergency Departments bleeding bad debt. For those facilities needing to prioritize efforts of who to financially focus on - strategies will be built with technology to streamline efforts and optimize results. Lastly, level of service based on demand billing can be created so patients are able to leave with a bill in hand and pay while on-site in order to utilize a prompt-pay discount.